The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
Westar Energy provides electric service defined by tariffs approved by the Kansas Corporation Commission.
Residential Service - Distributed Generation
Time of Use - Pilot
Industrial and Large Power Service
Large General Service
Medium General Service
Small General Service
LED Street Lighting Pilot - North
Security Area Lighting Service - North
Security Area Lighting Service - South
Street Lighting - North
Street Lighting - South
Traffic Signal Service
Dedicated Off-peak Service
Generation Substitution Service
Index of Communities - North
Index of Communities - South
Interruptible Contract Service
Large Tire Manufacturers - North
Parallel Generation Rider
Policy for Residential Subdivisions
Restricted Institutions Time of Day Service
Relocation of Facilities
Restricted Educational Institution Service - South
Restricted Service to Schools - North
Restricted Total Electric - School and Church Option - South
Small General Service Church Option - North
Solar kW Service
Solar kWh Service
Standard Educational Service
Standby Service Rider
Energy Efficiency Demand Response Program Rider
Energy Efficiency Rider
Renewable Energy Program Rider
Wattsaver Air Conditioner Cycling Rider
Environmental Cost Recovery Rider
Economic Development Rider
Interruptible Service Rider
Net Metering Rider
Property Tax Surcharge
Restricted Net Metering Rider
Retail Energy Cost Adjustment
SimpleSavings Program Rider - Pilot
Transmission Delivery Charge
General Terms and Conditions - Index
Section 1 - Definitions
Section 2 - Electric Service Availability, Service Agreements, and Notices
Section 3 - Credit and Security Deposit Regulations
Section 4 - Billing and Payment
Section 5 - Discontinuation of Electric Service
Section 6 - Customer's Service Obligations
Section 7 - Company's Service Obligations
Section 8 - Line Extension Policy
Section 9 - Metering
Section 10 - General Clauses
Section 11 - Change in Character of Service
Section 12 - Schedule of Miscellaneous Charges and Amounts
The fuel charge encompasses the cost of fuel to produce electricity and the cost of electricity we buy from other entities. These costs are reduced by the profit we make selling electricity to wholesale entities, such as neighboring utilities, municipalities and power marketers.
Westar submits an estimate of the fuel charge to the Kansas Corporation Commission. The charge adjusts quarterly.
The Kansas Corporation Commission has established the Cold Weather Rule for Kansas residential customers who cannot fully pay their winter electric bill. The Cold Weather Rule will be in effect from November 1 to March 31.
For residential customers, the Cold Weather Rule generally prohibits any disconnection of service when the local National Weather Service forecasts that the temperature will drop below 35 degrees or will be in the mid-30s or colder within the following 48 hours.
In order to avoid having service disconnected when the temperatures are forecasted to be above 35 degrees or to reconnect service regardless of temperature, a customer shall:
Westar Energy keeps a close eye on forecast temperatures. We may voluntarily stop disconnection activity if the Heat Index is 105 degrees or above during the day and 80 degrees or above as an overnight low. Normal collection/disconnection activity will resume when temperatures drop.
Under Kansas law, the Commission oversees the rates utilities charge their customers and the service provided.
The KCC protects public interest through impartial and efficient resolution of all jurisdictional issues. The KCC sets the rates Westar charges its customers. It also reviews the service and safety of public utilities in Kansas.
Should you have questions or concerns regarding electric service, Westar hopes that you will contact us and give us the opportunity to find a solution before exercising your right to file a complaint with the KCC.
If we are unable to resolve your concerns to your satisfaction, you may file a complaint with the KCC.
The Federal Energy Regulatory Commission, or FERC, is an independent agency that regulates the interstate transmission of electricity. As part of that responsibility, FERC: