Westar Energy provides electric service defined by tariffs approved by the Kansas Corporation Commission.
Residential CustomersCommercial Customers
Residential ServiceResidential Service - Distributed GenerationTime of Use - Pilot
Industrial and Large Power ServiceLarge General ServiceMedium General ServiceSmall General Service
LED Street Lighting Pilot - NorthSecurity Area Lighting Service - NorthSecurity Area Lighting Service - SouthStreet Lighting - NorthStreet Lighting - SouthTraffic Signal Service
Dedicated Off-peak ServiceGeneration Substitution ServiceIndex of Communities - NorthIndex of Communities - SouthInterruptible Contract ServiceLarge Tire Manufacturers - NorthOff-Peak ServiceParallel Generation RiderPolicy for Residential SubdivisionsRestricted Institutions Time of Day ServiceRelocation of FacilitiesRestricted Educational Institution Service - SouthRestricted Service to Schools - NorthRestricted Total Electric - School and Church Option - SouthShort-term ServiceSmall General Service Church Option - NorthSolar kW ServiceSolar kWh ServiceStandard Educational ServiceStandby Service RiderWind Generation
Energy Efficiency Demand Response Program RiderEnergy Efficiency RiderRenewable Energy Program RiderWattsaver Air Conditioner Cycling Rider
Environmental Cost Recovery RiderEconomic Development RiderInterruptible Service RiderNet Metering RiderProperty Tax SurchargeRestricted Net Metering RiderRetail Energy Cost AdjustmentSimpleSavings Program Rider - PilotTax AdjustmentTransmission Delivery Charge
General Terms and Conditions - IndexSection 1 - DefinitionsSection 2 - Electric Service Availability, Service Agreements, and NoticesSection 3 - Credit and Security Deposit RegulationsSection 4 - Billing and PaymentSection 5 - Discontinuation of Electric ServiceSection 6 - Customer's Service ObligationsSection 7 - Company's Service ObligationsSection 8 - Line Extension PolicySection 9 - MeteringSection 10 - General ClausesSection 11 - Change in Character of ServiceSection 12 - Schedule of Miscellaneous Charges and Amounts
The fuel charge encompasses the cost of fuel to produce electricity and the cost of electricity we buy from other entities. These costs are reduced by the profit we make selling electricity to wholesale entities, such as neighboring utilities, municipalities and power marketers.
Westar submits an estimate of the fuel charge to the Kansas Corporation Commission. The charge adjusts quarterly.
The Kansas Corporation Commission has established the Cold Weather Rule for Kansas residential customers who cannot fully pay their winter electric bill. The Cold Weather Rule will be in effect from November 1 to March 31.
For residential customers, the Cold Weather Rule generally prohibits any disconnection of service when the local National Weather Service forecasts that the temperature will drop below 35 degrees or will be in the mid-30s or colder within the following 48 hours.
In order to avoid having service disconnected when the temperatures are forecasted to be above 35 degrees or to reconnect service regardless of temperature, a customer shall:
Westar Energy keeps a close eye on forecast temperatures. We may voluntarily stop disconnection activity if the Heat Index is 105 degrees or above during the day and 80 degrees or above as an overnight low. Normal collection/disconnection activity will resume when temperatures drop.
Under Kansas law, the Commission oversees the rates utilities charge their customers and the service provided.
The KCC protects public interest through impartial and efficient resolution of all jurisdictional issues. The KCC sets the rates Westar charges its customers. It also reviews the service and safety of public utilities in Kansas.
Should you have questions or concerns regarding electric service, Westar hopes that you will contact us and give us the opportunity to find a solution before exercising your right to file a complaint with the KCC.
If we are unable to resolve your concerns to your satisfaction, you may file a complaint with the KCC.
The Federal Energy Regulatory Commission, or FERC, is an independent agency that regulates the interstate transmission of electricity. As part of that responsibility, FERC: