The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
On Oct. 4, 2017, Westar Energy will change our notification procedures for smart meter customers in danger of their service being disconnected due to an outstanding balance. With this change, Westar will no longer attempt to collect payment at the door for customers with smart meters. This is a three-year pilot program.
During Cold Weather Rule Months (November 1 to March 31), the notification one day prior to disconnection will always be by telephone. If we can’t reach you by telephone, we will leave a disconnection message on your door. If we reach you the day before by phone, we will not leave a message on your door. This pilot program does not alter any other provisions of the Cold Weather Rule, such as minimum temperature forecasts permitting disconnection.
If you have a smart meter, the disconnection fee will decrease to $5 and no fee will be charged for reconnection during this three year pilot program.
You may update your contact information and preferred method of contact at WestarEnergy.com by accessing My Profile or by calling 1-800-383-1183. If you need help paying your electric bill, or to see if you qualify for pay arrangements, please WestarEnergy.com/help-paying-my-bill or call 1-800-383-1183.
If you are having trouble with your household utility bills, dial 211 for United Way or visit www.211Kansas.org. They can help find programs in your area that may assist in bridging the financial gap.