The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
Power outages are inconvenient and disruptive to everyday life. It is impossible to prevent all power outages from happening, but through predictive practices and proactive maintenance we continue to reduce the number of customer outages and the time customers spend without electricity when outages occur.
We love wildlife and don't want to see them get hurt on energized equipment or disrupt power for our customers. One challenge with wildlife related power outages is that different areas of our service territory have different wildlife problems. In some areas, birds may be the problem, while in others it might be raccoons, snakes or squirrels.
Predictive maintenance (PdM) technologies allow Westar to detect problems closer to when they occur. This helps prevent more serious problems and power outages that require unplanned maintenance. PdM such as infrared thermography (IR), Corona, Dissolved Gas Analysis (DGA) and Doble testing processes help to test equipment health.
Using Infrared thermography (IR), teams look at equipment and wiring along circuits. Infrared radiation captures differences in temperature when equipment is not functioning properly. Worn or dirty equipment is identified and repaired before failure occurs causing customer interruptions.
With the use of an ultraviolet (UV) camera, helicopter crews are able to detect electrical corona and arcing. Corona occurs when the air in the vicinity of a high-voltage component is ionized due to a high electrical field. Corona is not visible to the human eye and not detectable with an IR camera. Being able to detect corona discharges allows us to effectively plan for repairs before failure occurs.
Dissolved Gas Analytics (DGA) is used to determine the health of large transformers on our system. Just like a doctor uses blood samples to test, trend and monitor a patients health, we use DGA samples to determine the condition of critical transformer components. Increases in hydrogen, ethane and carbon monoxide can indicate a fault occuring inside the transformer.
Insulation Power factor testing or "Doble testing," is a major part of substation maintenance. Doble testing is performed on different substation parts and includes a variety of tests. The results of doble tests can tell us such things as cooling oil contamination.
If you see a Westar or contract crew in your neighborhood, it could be for routine maintenance. Westar takes a proactive approach with maintenance programs to catch problems before they become emergencies.
During this inspection, crews are looking at poles older than ten years old for damage such as rot, decay, public damage or woodpecker holes. After initial inspection, work is performed to address problems. Repairs to a rotting pole may include digging around the base of the pole and installing a water proof wrap to prevent future decay. Poles discovered with significant rot just below the ground may be good candidate for trussing with steel or fiberglass. This technique allows Westar to restore pole strength and integrity at a lower cost than replacing the pole.
By coordinating the right fuses and devices on electric power lines, Westar Energy minimizes the number of customers affected during a power outage. Westar Energy crews review the fuses and devices installed and determine if equipment should be added or replaced.