If a member of your household depends on approved medical equipment that requires electricity, participating in our Life Support program allows us to notify you of planned outages, provide special instructions for coping with unplanned outages (storms, equipment failure, etc.) and suggest alternative emergency energy supply equipment.
The Life Support program is not designed to avoid disconnection for non-payment of a bill and will not prevent unplanned power outages.
To participate in the Life Support program, please provide the following information in writing on a doctor's letterhead:
The letter may be faxed to 866-716-2068.
If you have questions about the Life Support program, please call 866-515-0857 and we will be happy to help you.