The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
We've received several reports of impostors claiming to be Westar Energy employees. All Westar Energy employees carry company identification and will readily show it if asked. Many employees also wear shirts or caps bearing the Westar Energy logo. When in doubt, ask to see Westar Energy employee identification. If someone appears suspicious, call us at 800-383-1183, or call local law enforcement.
Common reasons Westar Energy is in your neighborhood:
The majority of meters are read monthly to record customer usage. Meter readers operate on a set schedule. To find out when a Westar meter reader will be by to read your meter each month, sign in to my electric account and click on "view meter schedule." The scheduled read date is generally the same day that your current statement is due.
Be on the alert for fraudulent calls claiming to be Westar employees. If you receive a suspicious call, hang up and call Westar at 800-383-1183. Suspicious activity should also be reported to local law enforcement.
Several customers have contacted us after receiving suspicious calls. In most cases, the caller claims to be a Westar Energy customer service representative and tries to get the customer to provide credit card information or other personal information, telling the customer a check has bounced or he/she has a past-due bill. In some cases, the caller says that the customer's meter is defective or may catch fire.
Westar agents can provide a name and extension if requested. For past-due accounts, calls from Westar Energy requesting payment are never made the same day as the disconnection.
Scammers are now able to use phoney caller ID numbers to target consumers. Using phoney caller ID services to spoof numbers, scammers are able to convince victims they are receiving a call from the company calling. Few people think that names and phone numbers appearing on their caller ID screens are not genuine.
Unfortunately, all scammers need is Internet access and a few dollars to find a number of services that can supply fake caller ID numbers.
Identity thieves who want to collect information such as your bank account or other financial account numbers, social security number, date of birth or mother's maiden name, sometimes use caller ID spoofing to make it appear they are calling from your bank, credit card company, or even a government agency.
Tips to avoid being scammed:
We've heard reports of scammers calling and threatening to disconnect service if a customer does not purchase a pre-paid card and call back with card information. Pre-paid debit cards or Green Dot reloadable debit cards are a preferred money-moving method for scammers. Westar will never ask a customer to purchase a pre-paid debit card to pay for service. Westar's disconnect process is outlined at the bottom of this page.
Utility customers around the country are being targeted in a scam that involves fake electricity bills being emailed that say payment is due to their utility immediately.
In the event you receive a suspicious email, please keep in mind: