The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
WE UNDERSTAND that hardships happen, and we all deal with tight budgets. The following options and resources may help you catch up a past bill. We encourage you to contact us to discuss bill payment options.
If you're a customer affected by the partial government shutdown, we want to help. In addition to some of the options we have listed here, we have a flexible payment plan to help furloughed government workers and will waive any late fees for those affected by the shutdown. You can call (800) 383-1181 to discuss your specific situation to see how we can help.
We may be able to extend your due date if the past-due balance of your account is no more than 30 days behind.
Sign-in to your online account to see if you qualify.
If you can pay 1/12 of the total account balance, we may establish a 12-month pay agreement. We set up the agreement after payment is made. The amount due each month is 1/12 of the pay agreement account balance plus the current monthly bill. We must receive payments by the due date indicated on the bill. Payments must be for the full amount indicated on the bill. The agreement may be paid off early. If the agreement is not kept, the full past-due amount becomes due to avoid disconnection of service.
On Oct. 4, 2017, Westar Energy will change our notification procedures for smart meter customers in danger of their service being disconnected due to an outstanding balance. With this change, Westar will no longer attempt to collect payment at the door for customers with smart meters. This is a three-year pilot program.
During Cold Weather Rule Months (November 1 to March 31), the notification one day prior to disconnection will always be by telephone. If we can’t reach you by telephone, we will leave a disconnection message on your door. If we reach you the day before by phone, we will not leave a message on your door. This pilot program does not alter any other provisions of the Cold Weather Rule, such as minimum temperature forecasts permitting disconnection.
If you have a smart meter, the disconnection fee will decrease to $5 and no fee will be charged for reconnection during this three year pilot program.
You may update your contact information and preferred method of contact at WestarEnergy.com by accessing My Profile or by calling 1-800-383-1183. If you need help paying your electric bill, or to see if you qualify for pay arrangements, please review resources on this page or call 1-800-383-1183.
If you are having trouble with your household utility bills, dial 211 for United Way or visit www.211Kansas.org. They can help find programs in your area that may assist in bridging the financial gap.
Do you know a neighbor or friend in need or a student going away to school? With the Gift of Energy, you can help that person by making a payment of any amount towards their bill. It’s a simple and convenient gift that you can give at any time. The payment is applied directly to the recipient’s account, and the recipient is notified.
Click here to download and print the form, fill it out, and send it in along with a check. Make your check payable to Westar Energy.
You can also make a payment over the phone using an electronic check by calling 1-800-383-1183, or to use a credit/debit card, call 1-800-584-1252.
Gift of Energy forms should be mailed to:
P.O. Box 889
Topeka, KS 66601-0889