WE UNDERSTAND that hardships happen, and we all deal with tight budgets. The following options and resources may help you catch up a past bill. We encourage you to contact us to discuss bill payment options.
We may be able to extend your due date if the past-due balance of your account is no more than 30 days behind.
Sign-in to your online account to see if you qualify.
If you can pay 1/12 of the total account balance, we may establish a 12-month pay agreement. We set up the agreement after payment is made. The amount due each month is 1/12 of the pay agreement account balance plus the current monthly bill. We must receive payments by the due date indicated on the bill. Payments must be for the full amount indicated on the bill. The agreement may be paid off early. If the agreement is not kept, the full past-due amount becomes due to avoid disconnection of service.
Do you know a neighbor or friend in need or a student going away to school? With the Gift of Energy, you can help that person by making a payment of any amount towards their bill. It’s a simple and convenient gift that you can give at any time. The payment is applied directly to the recipient’s account, and the recipient is notified.
Click here to download and print the form, fill it out, and send it in along with a check. Make your check payable to Westar Energy.
You can also make a payment over the phone using an electronic check by calling 1-800-383-1183, or to use a credit/debit card, call 1-800-584-1252.
Gift of Energy forms should be mailed to:
P.O. Box 758500
Topeka, KS 66675-8500