The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
If you've received a meter upgrade, all you need is an online account to start managing your energy usage online today. Your Westar Energy account number and a valid email address are all you need to register a Westar Energy online account.
We've put together a brief summary of what your new meter is and how it works.
A. In an effort to upgrade our metering equipment we are exchanging meters within the Westar service territory. The upgraded meter is equipped with two-way communication that is part of Advanced Metering Infrastructure (AMI). This metering technology has been in use around the country and world for over a decade. It can improve customer service by enabling us to respond faster to outages and service requests. Customers will receive information to better understand their energy use, enroll in budget alerts and have the opportunity to participate in voluntary customer programs.
A. The Energy Dashboard provides insight into current costs and usage information down to 15-minute increments. When you log in for the first time, you will begin receiving weekly and monthly email summaries of your Dashboard. You can also sign up to receive text and email alerts regarding budget and usage spikes.
A. Smart grid technology is a state-of-the-art upgrade managing electricity systems. Adding digital technologies ties together the pieces of an electric system, resulting in better reliability and improved efficiencies. It also provides more detailed energy usage information to customers. The smart grid enables you to monitor your daily energy use and cost information, in order to better understand your electric bill and usage behavior. It will also allow the introduction of a number of new programs and services for the customer. Smart grid technology also enables customers to start, stop and transfer service without the need for a service person to visit their home, which greatly reduces the time to complete the request.
A. Each meter is inspected according to American National Standards Institute safety standards to ensure it meets or exceeds those standards.
A. No. The installation and the use of the dashboard are included in your service at no additional charge.
A. No. Just like the meter on your home or business before, the upgraded meter only measures the amount of electricity usage for the entire home.
No. Just like the meter on your home or business before, the new digital meter only measures the amount of electrical usage for the entire home. The new meter does improve Westar's ability to offer voluntary programs that can help customers better manage their electric service and usage. Customers can choose if they want to participate.
A. No. The upgraded digital meter only measures whole-house electrical usage. The WattSaver Thermostat is a completely separate voluntary program with which customers can help reduce their peak demand. Contact the WattSaver hotline at 1.888.753.6523 for more details.
A. Your Westar rate remains the same. The digital meter will make energy use and cost information available to you online if you have interest. The new digital meter upgrade provides the foundation for customers to have additional choices for rate plans and payment structures that we are unable to offer with the existing technology.
A. If no one is home, a Westar Energy employee will leave an informational pamphlet on your door and install the upgraded meter.
A. The typical installation will take about 10 minutes. You will be without electricity for only 3-4 minutes. In certain situations, installation may take longer due to the age of the previous meter or other equipment issues.