In past years, Westar has experienced several incidents where dogs have bitten meter readers. On days your meter is read, please take care to contain your dog. We want to accurately read your meter and keep our employees safe.
Generally, the date that we will be out to read your meter is the due date on your monthly bill. To print a list of dates your meter is read, sign in to my electric account and click on "view meter schedule."
Westar Energy field personnel receive training that provides them with the resources they need to handle potentially dangerous circumstances. A focus of this training is on why dogs do what they do and how the role we play is critical in the outcome of a situation.
Any breed and size of dog can become volatile, temperamental and capable of causing injury to our employees, whom dogs may perceive as strangers.
Obtaining electric service from Westar Energy is conditioned on our customers' agreement to the General Terms and Conditions set out in the KCC-approved tariff for our entire service area.
If our meter readers and other field personnel are prevented from entering any customer’s property to read the meter or gain access to other Westar Energy electric facilities, those preconditions for service -- stated in Section 5.01-- have been violated. Whenever a real or perceived dangerous condition exists on the customer’s premises – such as when a customer’s dog/s are loose and appear to be a threat to the employee’s safety – Westar is allowed in such circumstance to immediately discontinue or refuse to provide electric service to that customer.