The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
We all hate it when the power goes off. We know you count on us to make sure the power is there when you flip the switch. And we work hard every day to deliver you safe, reliable power. Even so, sometimes, especially during storms, your power can blink, flicker or go off. Why?
The most common causes of outages are weather, animals, birds, and trees. Outages are also caused by the public themselves, such as vehicles hitting a components of the electric system, balloons coming in contact with power lines, and digging into underground lines. And occasionally, a piece of equipment fails.
The video below shows what happens when you report an outage to us.