The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
What information can I see on the map?
I don’t see an outage symbol over my home. Where’s my outage?
When my mouse hovers over a specific outage, an estimated restoration time is listed in the outage summary box. What does this mean?
What does “Latest Estimated Restoration” mean? I see it in the summary tables by ZIP Code and county and when I hover over the outage on the map.
How can I tell when my power will be restored?
Why can't the map find my address?
Is there a way to see storms and weather patterns on the map?
How frequently is information updated?
Is the outage map mobile friendly?
How do I create a favorite?
Each of the triangle icons indicates the location of a specific outage. Outages can affect varying numbers of Westar Energy customers, the icons are color-coded according to the size of the outage. The map legend indicates how many affected customers a particular icon color represents. Each icon also has information on the outage - time, estimated time of restoration, status, if a crew is on site, etc.
To drill down into a particular area of the map, double-click that area or use the magnifier icons in the upper left of the map.
The map may not show an outage directly over your home or business even though you don’t have power. Outages can often affect many homes and businesses. You may, however, see an outage symbol near you; that is because we place the outage symbol near the location of our electrical equipment where an outage originates. So, if multiple people in the same neighborhood report an outage, we will indicate an outage near that neighborhood. For your safety, we don’t show specific homes or businesses without power.
Sometimes though the map won’t show an outage in your area even though you don’t have power. The map updates every 10 minutes, so it doesn't take long to update. However, if after 15 to 20 minutes, you still don't see your outage on the map, report the outage by calling 800-544-4857 (800-LIGHT-KS). It never hurts to report an outage even if you whole neighborhood is affected. There could also be a problem with your home's electrical system.
Based on the information available during an outage event, the estimated restoration time is when we think power will be restored.
When an outage first is reported, we will indicate the outage on the map and put in an estimated time based upon our overall average time to restore an outage. Once we have a crew on site (indicated by Crew Status: OnSite) and they assess the outage, we update with a more accurate estimated restoration time. As the crew works, they update the estimate based upon the progress they are making.
You can check the status of your outage online or from your smart phone.
Based on the information available during an outage event, the latest estimated restoration is the latest time we think all homes and businesses will receive power in the ZIP Code or county or the group of outages represented on the map. When viewing in the map, zoom in on outages to see specific information for each outage. It’s important to check on the estimate restoration time on a regular basis, especially when we first receive the outage report. When an outage first is reported, we will indicate the outage on the map and put in an estimated time based upon our overall average time to restore an outage. Once we have a crew on site (indicated by Crew Status: OnSite) and they assess the outage, we update with a more accurate estimated restoration time. As the crew works, they update the estimate based upon the progress they are making.
Hover over the outage icon (triangle shapes) for your area to view more details about the outage, including estimated time of restoration (if known).
Westar Energy’s map uses the Bing Maps platform. While Bing tries to update its address database on a consistent basis, some new housing developments may take months to show up on maps.
The Westar outage map can overlay the weather in our area when you click the weather tab on the left-hand side of the screen and check the weather box. Weather information is provided to the outage map by WeatherBug. Weather is one of the most common causes of outages. During severe weather, outages usually follow the path of the storm, meaning outages are more likely to occur as the storm moves through and will be more concentrated in the areas hardest hit by bad weather.
The information on the map is updated approximately every 10 minutes. The last update time is displayed on the "Legend" and "Summary" tabs on the left side of the map.
Yes, the outage map is mobile friendly and works with most iPhone and Android devices. Supported mobile browsers include:
Use the "Go To" function or simply zoom in to your location of interest on the map. Select the "Favorites" tab in the bottom left and enter a name for this location and click the blue + symbol. Once you have defined one or more favorites they will be available for selection in the Favorites dropdown box.