The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
KANSAS CITY, Mo. – Nov. 13, 2018 – KCP&L and Westar Energy stands with more than 100 utility companies across North America in support of Utilities United Against Scams (UUAS). The third annual Utility Scam Awareness Day is being observed throughout the week to help expose the tactics scammers use and educate residents and small business owners on how to protect themselves.
“KCP&L and Westar Energy are promoting this important awareness campaign to help our customers recognize signs of a potential scam and to avoid becoming victimized,” said Doug Alexander, manager of security operations.
Westar Energy offers these important safety tips to keep in mind:
Signs of a potential scam include:
With the phone scam, the caller is often a live person posing as an employee of KCP&L or Westar who notifies the customer of a past due bill and demands immediate payment to avoid service disconnection. Scammers also can manipulate the caller ID to look like the companies’ phone number. In some instances, the caller requests that the customer purchase a money gram to pay their bill. If the customer is unable to make an immediate payment or does not answer, the caller gives out a return phone number for customers to call back, however an important distinction is that the callback number the scammer provide is not the KCP&L or Westar number. When calling, customers are often prompted by a convincing, but fraudulent recording with instructions to make to make their payment with a live person. This phone number is not associated with KCP&L or Westar.
Due to valued customer reports, KCP&L and Westar have worked in conjunction with UUAS to quickly shutdown many of these fraudulent numbers and frustrate these scams. In such cases, it is extremely valuable for the reporting customer to obtain and provide the scammer’s requested callback number. UUAS is dedicated to combating utility scams by providing a forum for utilities and trade associations to share data and best practices, in addition to working together to implement initiatives to inform and protect customers. Visit http://www.UtilitiesUnited.org for more information and tips about how customers can protect themselves from scams
If customers ever have questions about the legitimacy of a bill, phone call or email regarding their utility bill, they should refrain from providing any personal or banking information, hang up and contact the Customer Contact Center at (888) 471-5275 or (816) 471-5275.
If you feel you have been a victim of this scam, please work with your local law enforcement agency to report the crime. For more information, visit www.kcpl.com/scamalert.
About KCP&L and Westar Energy:
Serving approximately 1.5 million customers in Kansas and Missouri, Kansas City Power & Light Company (KCP&L), KCP&L Greater Missouri Operations Company and Westar Energy are the electric utilities of Evergy, Inc. (NYSE: EVRG). Together we generate nearly half the power we provide to homes and businesses with emission-free sources. We support our local communities where we live and work, and strive to meet the needs of customers through energy savings and innovative solutions.
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