The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
KANSAS CITY, Mo., and TOPEKA, Kan. – Dec. 17, 2018 – KCP&L and Westar Energy are
alerting customers that imposters claiming to work for the companies are threatening to disconnect
service and asking for prepaid cards as payment. In some cases, the caller is using a prerecorded
voice. Several customers have called to report receiving suspicious phone calls.
Some imposters are very convincing. They may use websites that allow them to manipulate
caller ID, making the call appear to come from KCP&L or Westar. They may use a prerecorded
message. They speak with authority. When the targeted customer calls the phone numbers
provided, the person who answers sounds like they work for KCP&L or Westar. In some cases,
callers may even provide information like amount due that makes them sound credible.
“Scammers create a sense of urgency to get customers to act quickly rather than allowing them
time to check their account,” Gina Penzig, manager, media communications, said. “We will never
require a pre-paid card for payment. Also, we notify customers multiple times in advance if service
may be interrupted for non-payment.”
Before acting on one of these calls, check your records to see if a recent payment has been made.
If you are still unsure, check your account online or call the Westar Energy Customer Relations
Center, 1-800-383-1183, or the KCP&L Customer Contact Center, 1-888-471-5275, and check your
account status. More about identifying scams: https://www.westarenergy.com/scams or
If a customer receives a suspicious visit from an individual, he or she should also report it to their
local law enforcement agency.
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About KCP&L and Westar Energy:
Serving approximately 1.5 million customers in Kansas and Missouri, Kansas City Power & Light
Company (KCP&L), KCP&L Greater Missouri Operations Company and Westar Energy are the electric
utilities of Evergy, Inc. (NYSE: EVRG). Together we generate nearly half the power we provide to homes
and businesses with emission-free sources. We support our local communities where we live and work,
and strive to meet the needs of customers through energy savings and innovative solutions.
Manager, media communications