The Average Payment Plan can help reduce your high bills in summer and winter and make it easier to manage your monthly bill. The plan allows you to pay a monthly bill on the average cost of your most recent 12-month period. The amount due may vary slightly month to month but if you were signed up for Average Payment, your bill for this month would have only been Label and then every bill in the coming months would be close to that same amount. It’s not too late to sign up for your Label bill.
For more information about the Average Pay Program and how it can help reduce high bill surprises, visit our Average Payment Plan page
Topeka, Kan., March 31, 2015 — Westar Energy Inc. (NYSE:WR) recently launched its MyWestar free mobile app, which provides customers a convenient and easy way to manage their account including reporting and tracking service outages from their mobile devices. The MyWestar app, available on the Apple App Store and Google Play, offers flexibility for those on the go.
“Our lives are busy. If you can order a pizza or a reserve a flight from your phone, you should be able to use it let us know your power is out or to check your usage and even make payment on your Westar account,” said Greg Greenwood, senior vice president, strategy. “Our goal is to make it easier to do business with us. The MyWestar app is another important step in that direction.”
The app incorporates an innovative outage map and SMS text alerts and makes managing outages from anywhere and at any time easy, even if their land line and Internet are down. MyWestar lets customers easily report an outage. It also allows them to see outages by address, zip code or county and get up to the minute outage information including if a crew is in the area fixing the issue. Customers can also sign up for text alerts on current and future outages by texting REG to 97827, meaning if they are away from home and the power goes out, Westar will let them know by text message.
MyWestar app takes a leap forward in helping customers manage their total relationship with Westar. Customers now have another convenient way to manage key activities including bill payment, accessing payment and usage history, and setting up and managing convenient account plans such as average payment plans and credit card and automatic bill payments.
The free MyWestar app is available for download in the Apple Store or Google Play.
Westar Energy introduced many other new customer friendly services in the last year. These services include a new mobile device friendly website, an innovative web-based outage map and text message updates for customers who would like to stay informed when their power is out and an estimate of when power should be restored.
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Westar Energy, Inc. (NYSE: WR) is Kansas’ largest electric utility. For more than a century, we have provided Kansans the safe, reliable electricity needed to power their businesses and homes. Every day our team of professionals takes on projects to generate and deliver electricity, protect the environment and provide excellent service to our nearly 700,000 customers. Westar has 7,200 MW of electric generation capacity fueled by coal, uranium, natural gas, wind and landfill gas. We are also a leader in electric transmission in Kansas. Our innovative customer service programs include mobile-enabled customer care, a smart meter pilot project and paving the way for electric vehicle adoption. Our employees live, volunteer and work in the communities we serve.
For more information about Westar Energy, visit us on the Internet at http://www.WestarEnergy.com. Westar Energy is on Facebook: www.Facebook.com/yourwestar and Twitter: www.Twitter.com/WestarEnergy.
Media Relations Manager
Media line: 888-613-0003