Westar Energy

Reading my Meter

Meter readers high visibility yellow/green clothing and will always present identification if requested.

Westar Energy meter readers are our front line in providing quality service to nearly 700,000 customers. Our meter readers strive to accurately and efficiently read meters while focusing on our primary goal of safety.

Meter readers operate on a set schedule, reading hundreds of meters a day, working their way from one side of town to the other over a period of 28 – 35 days. Meter readers accurately read more than 99.5% of meters a month.

Meter readers record the amount of energy that has been used during your billing cycle. The Killowatt-hours (kWh) of electricity use is recorded on your monthly electric statement.

Meter readers make every effort to read your meter as scheduled. This may change without prior notice due to illness, holidays and inclement weather. To find out when your meter will be read, sign-in to your online electric account and select ‘meter reading schedule’ from the left navigation. The date the meter is read is generally the due date on your monthly electric statement.

Meter readers carry company identification and won’t hesitate to provide if asked. All employees wear clothing and/or caps bearing the Westar Energy logo.

In the Wichita and Hutchinson areas, Kansas Gas Service employees read electric meters.

The Electric Meter

The electric meter records use in watt-hours. Your electric bill is based on how many kilowatt-hours (kWh) of electricity are used during the billing period.

  • An electric meter is a continuous measuring device.

  • To calculate the amount of energy used during a particular period (a day, a week or a month), subtract the read taken at the beginning of the period from the reading at the end of the period.

  • This is similar to what you would do with your car's odometer to figure the length of a trip. The difference will be the total energy you have used.

  • While some meters are digital, most meters have four or five dials.

  • The dials move alternately in clockwise and counterclockwise fashion.

  • When a hand on a dial is between numbers, always use the smaller number (remembering to use 9 when the hand is between 9 and 0).

Example meter dials are shown below to clarify how a meter is read:

A Day in the Life of a Westar Meter Reader