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| Help paying my bill |
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Payment Extension
- Accounts with a past due balance may be eligible
- Account can only be 30 days behind
- Sign-in to our secure online services to see if your account qualifies
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12-Month Pay Agreement
To set up a 12 month Pay Agreement
- Required amount is 1/12 of the total account balance
- The agreement is set up after payment is made
- The customer must contact Westar to set up the agreement
- Amount due each month is 1/12 of the account balance + current monthly bill
- Westar must receive payments by the due date indicated on the bill
- Payments must be in the full amount indicated on the bill
- The agreement may be paid off early
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Energy Assistance
Third Party Notification
- This is a great service for older or disabled customers or those who travel
- The customer designates the third party
- The third party receives the monthly statements
- Third party receives notification before service disconnection for non-payment
- Third party is not responsible for the bill
- Contact customer service 1-800-383-1183 to sign up
- Third Party Notification Form
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Braille and large print bills
This special service for our sight impaired customers sends the Westar Energy statements in either large print or in braille. Contact customer service 1-800-383-1183 to sign up.
Life Support Service
- For customers that depend on electrical equipment for medical purposes
- Must be a permanent member of the household
- We alert you to planned outages
- We can provide special instructions for coping with unplanned outages
- Learn more about our Life Support Program.
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